+86-20-34619235           fanbin@welldohardware.com
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FAQ

  • Q What material is used in your product? Is it easy to rust?

    A We mainly use materials such as 201/304 stainless steel, iron, tempered glass, aluminum alloy, etc. All products have undergone rust and moisture prevention treatment, suitable for high humidity kitchen environments, and have been validated through multiple salt spray tests.
  • Q What are the characteristics of the sliding rail system for the basket?

    A We use a variety of slide rail systems, including three section rails, hidden rails, and buffer silent rails, which provide smooth sliding and stable load-bearing. Some products support quick installation design, making installation and disassembly easy.
  • Q Does the product have a warranty period?

    A We provide a one-year warranty service for all factory products and support the replacement of accessories and technical guidance. For long-term cooperative customers, we can provide after-sales solution support.
  • Q Can installation guidance or drawings be provided?

    A Yes, each product comes with installation instructions and structural drawings, and we can also provide CAD, 3D model files, or remote installation guidance services to facilitate communication between cabinet manufacturers or installers.
  • Q What hot selling series do you recommend?

    A
    Our classic hot selling products include: Elevator, UFO, little monster, big monster, stainless steel dish rack.
    We can recommend different combination schemes based on your market positioning.
  • Q Is the load-bearing capacity of the sliding rail of the hardware basket important? How to choose a suitable load-bearing slide rail?

    A The load-bearing capacity of the slide rail is crucial. If the load-bearing capacity is insufficient, the sliding rail is prone to deformation, jamming, or even breakage when placing heavy items, which affects the service life and safety of the basket. When selecting, it is necessary to determine based on the estimated total weight of the items stored in the basket. For example, when storing large pots, baking pans, and other heavy objects in a high lift basket, heavy-duty sliding rails with a load-bearing capacity of 30-50 kilograms or more should be selected; Ordinary dish baskets and seasoning baskets can choose sliding rails with a load-bearing capacity of 15-30 kilograms. At the same time, attention should be paid to the material and craftsmanship of the slide rail. High quality slide rails have smooth surfaces, smooth pushing and pulling, and no obvious noise.
  • Q How to match kitchen storage products to improve space utilization?

    A Firstly, choose suitable storage products based on the kitchen space layout and cabinet size. Install corner baskets in the corner area to utilize idle space; High cabinet installation with advanced basket for storing large kitchen utensils; The hanging cabinet uses a lifting basket for easy access to high-altitude items. Secondly, pay attention to product combination, such as pairing dish baskets, seasoning baskets, and pot baskets in cabinets and floor cabinets for functional zoning and storage. In addition, by utilizing vertical space and choosing a multi-layered design for the basket, it can also be paired with drawer dividers to divide the drawers and store small items reasonably.

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+86-20-34619235

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